From recommended routines to washing instructions, our FAQs are such know-it-alls.
This page is here to help you with all the nitty gritty Go-To details. But don't believe me, I'm just the voice activated dictation robot. Believe the company when they answer all of your skincare queries with this comprehensive FAQ and tip megabase.
Purchasing & Shipping
Go-To is available from Douglas (Germany, Italy, France, Spain, Netherlands, Romania, Poland), so jump onto one of the individual product pages across site here, and you’ll find a big peach button directing you through to the Douglas’ online store for purchase. If you’re more of a touchy, feely, ask-the-staff-for-advice-first type person, our products can also be found in select stores across the continent too.
Are you kidding? Of course! If you call the US, Mexico, Canada, Puerto Rico or Central America home, head over to our US website for speedy shipping - orders usually take 10-14 days to arrive, and make neighbours very jealous.
Stuck wondering if we deliver in the UK, we do! Throw some cute skincare in your cart via the UK Website and we’ll be knocking on your door before the kettle has time to boil.
And if you’re a fellow Aussie, you know what to do, our warehouse elves in Sydney will take care of you via the AU website too.
We are very pleased to say that you absolutely can. In fact, our Very Useful Face Cream, Fancy Face, Face Hero, Much Plumper Skin, Much Brighter Skin and The Repair Shop are dermatologically tested to be safe for sensitive skin!
Furthermore, Go-To Face Hero is full of anti-inflammatory and calming botanical oils making it fantastic for angry and sensitive skin, and Very Useful Face Cream, with so many replenishing oils and butters, is incredibly soothing. Our luscious clay mask, The Removalist uses Kaolin Clay which calms sensitive skin, while drawing out impurities. Sensitive-skin customers have also had incredible results with Properly Clean which contains Willow Bark Extract, a natural source of salicylic acid that has been shown to be a non-irritant.
Be sure to patch test all of your new skin stuff on an unseen area of the body before using on your face, just to be sure they suit, as levels of sensitivity vary for every individual. And when introducing these products onto the face, start slowly.
As always: Listen to your skin.
In particular Properly Clean and The Removalist. But all of them should be fine, even our face oil, Face Hero. Hot tipz: You may like to double cleanse with Fancy Face and then Properly Clean, to thoroughly, gently remove excess oil, and makeup. If you’re using a mist too, try applying your Very Useful Face Cream after spritzing, whilst the skin is still slightly damp, as this stops overuse.
We strongly recommend Properly Clean and The Removalist to keep breakouts at bay. Oh, and Face Hero can be surprisingly helpful for congested skin, too.
All our products are suitable for you! But in particular our nourishing oil cleanser, Fancy Face, our super nourishing face oil, Face Hero, extremely hydrating serum, Much Plumper Skin, and the bestselling, daily moisturiser, Very Useful Face Cream.
All are fine, but we especially recommend Properly Clean, Face Hero and Very Useful Face Cream. Aptly named, and bundled, The Skintroduction. Our bestselling gift set for skincare beginners, the Go-To curious, or anyone who just wants healthy, calm skin.
All of them! They're all nourishing enough to support mature skin (everyone needs antioxidants and moisture). We especially recommend using our nourishing oil cleanser Fancy Face which replenishes as it removes, and then following with Face Hero underneath your Very Useful Face Cream at night.
There is nothing in any Go-To product that will cause your eczema any harm, but everyone has their own individual reactions, so we cannot make solid claims either way. What we can say is that our Very Useful Face Cream has soothing amla berry in it to support skin healing.
Much Brighter Skin is formulated with 10% sodium ascorbyl phosphate (a highly stable, anti-microbial, non-irritating form of vitamin c), to target that rascal hyperpigmentation. This includes dark spots caused by acne, post-inflammatory pigmentation, scarring from pimples, sun spots and hormonal changes.
Use it on fresh, clean skin every morning and follow on with your other skincare and then sunscreen. Always. (There is zero point trying to correct dark spots if you don’t wear SPF.)
What a ridiculous question. You're already the most popular and attractive person we know.
Yes! As proof, our founder, Zoë, has been through two pregnancies and used Properly Clean, Face Hero and Very Useful Face Cream from the range (all other products weren't formulated at the time!). The main things pregbots need to be wary of in skincare are retinoids and retinol, BHAs (salicylic acid), oil of bergamot and some soy products (only because they can worsen hyperpigmentation).
However! We always recommend you consult your doctor to determine the individual needs of you and your little belly friend.
Every skincare product needs some form of preservative, and at Go-To we use nasty-free ones, readily available in nature. The only benzyl derivative in Go-To is benzyl alcohol which is in Properly Clean, Very Useful Face Cream, The Repair Shop, and Transformazing. It is a naturally occurring compound commonly found in fruits, teas and essential oils like jasmine, hyacinth and ylang ylang. It is part of Geogard 221 which is a very mild preservative, and is non-sensitising and non-irritating, not to mention globally approved (even in Japan where it's VERY very tough to get approval). We would never use benzalkonium chloride or similar nasties. Yuk.
We like to think of nut oils as food for your skin, helping to lock in moisture, and provide an added boost of antioxidants. Unfortunately for those who also can’t enjoy the sweet nostalgia of a simple peanut butter sandwich, there are a couple of products in the range we have to flag for their nut oil content: Fancy Face, Properly Clean, Face Hero, Very Useful Face Cream and Lips!.
Don't panic! Making a switch to your routine can sometimes cause temporary breakouts or even some dryness while your skin adjusts to new products. Alternatively, there might be other things that have caused the breakout: a change of season, hormones, different diet, can all mess with our skin. Bottom line though, we hate thinking you're unhappy with your Go-To products, so please contact us at firstname.lastname@example.org for advice on how to get through the transition.
Yep, vitamin c pairs well with some actives (think: Niacinamide! Vitamin e! Hyaluronic acid!) but should be kept far far away from others (Benzoyl Peroxide! Retinoids!).
We definitely recommend oil cleansing at night, (to remove all your SPF and makeup) but some people start the day with an oil cleanse to remove the sebum that accumulates over night too, and make the skin plump for makeup application.
It's up to you, your skin, your day, your needs. (Our founder, Zoë, does as she is a SPF-wearing, makeup-wearing person with a dry skin type, who has just entered her 40s). Fancy Face and Properly Clean are both perfectly fine to use solo, but if you're wearing heavy makeup or SPF, or if you have drier skin, then you might find your face will benefit from a pre-cleanse with oil. To double cleanse, massage Fancy Face all over your dry face (no water on hands or face!) for a solid 30 seconds, then remove oil thoroughly with a warm-hot cloth. Follow on by massaging Properly Clean into the skin for a full 60 seconds. Expect wildly soft, bouncy and nourished skin which is the perfect prep for your nightly skincare routine and will make a big difference to your skin overall, in our biased opinion.
Rinse well with water after use. And after every few uses, toss in the washing machine with similar colours and without any fabric softener. Tumble dry on low heat or air dry and don't you dare iron or dry clean it (why would you).
Properly Clean is a water-based mousse cleanser, and Fancy Face is a nourishing oil cleanser and makeup remover in one. Both are very gentle and very effective but Fancy Face is designed to dissolve heavy makeup (even on the eyes! Even longwear!) and SPF, while Properly Clean excels at everyday morning and night cleansing. To be clear: Properly Clean is a very effective cleanser, (hence the name), but we recognise that a lot of our customers either a) wear a lot of makeup, b) wear a lot of SPF (hooray!) or c) have dry, mature skin that needs a bit more nourishment, which is why we developed Fancy Face. Their scents are also completely different. Properly Clean smells all zingy and fresh (ginger, mandarin, and lime) while Fancy Face smells like a posh day spa (rose, tuberose and gardenia).
Products & Ingredients
'Nasties' is a nebulous, unregulated term that we try to avoid. We formulate everything to be as gentle and accessible for sensitive skin as possible, so more people can enjoy using more of our products. We leave out silicones, parabens, PEGs, sulfates (SLS/SLES), GMOs, mineral oils, petrolatum or synthetic colours in our products 'cos there are plenty of great alternatives.
Anyone who prefers to leave those ingredients out of their skincare, can confidently use Go-To.
Australia. Australian founder, Australian owned, Australian made.
We do! We are a private company, owned and operated in Australia.
Our formulations lab is inside Go-To HQ, where all the magic happens. Chemists, customer service, content creators all under the one roof.
We do! We are a private company, owned and operated in Australia.
Our formulations lab is inside Go-To HQ, where all the magic happens. Chemists, customer service, content creators all under the one roof./p>
Give your products a back rub and they'll tell you. If that doesn't work, you will find a best before date printed on all Go-To products. (Much Brighter Skin Users! You must use this within six months of opening.)
Sustainability is a core pillar for Go-To and we do our best to source environmentally friendly materials for all of our packaging. We're delighted to announce that our products have transitioned to post-consumer recycled plastic (PCRP). Except Face Hero and Much Plumper Skin, those guys will remain glass. Our cartons too are made with FSC cardboard and are 100% recyclable.
Some people have concerns over synthetic fragrances and rightly so, because many are sensitising compounds made using solvents, and with residual allergens. The 100% naturally-derived fragrances used in our Go-To products have been thoroughly researched and tested (not on animals, obviously!) prior to use, are approved by the strictest world fragrance body, the International Fragrance Association (IFRA), and based on constant and serious toxicological research.
The list is growing (quickly!), but at this very moment, only the following Go-To products are suitable for vegans: Much Plumper Skin, Face Hero, Properly Clean, Fancy Face and Transformazing.
Press & Media
Come play with us on social media. We are @gotoskincare on Facebook, Instagram, TikTok: all of them. (We get to see all your cute photos too, if you tag #gotoskincare).
Please contact the PR wizards at Peter Sechehaye Public Relations email@example.com
The ice cream to your cone. The salt to your popcorn. The peanut butter to your peas.
Send the Go-To Customer Service team an email. We love hearing from you.